Connection issues

If you're facing any connectivity issues with your device, please try to turn off Bluetooth, restart your phone and then turn it on again.

If this doesn't help, try to turn off/on your Mojipic device and move your phone closer to the device when trying to connect.

If the issue persists, please try the following:

1. Make the full Clean Device

2. Reset the Mojipic device (you can do a reset only when it's turned on)

3. Go to your phone's Bluetooth settings and press the Forget the device button

4. Delete Mojipic app and install it again

5. Turn off Bluetooth, restart your phone and then turn it on again
6. After that, please, connect the devices again.

Please fill out the form here if you need further assistance: Submit Request